Online Casinos With the Best Customer Support in the USA
Let’s now look at some of those top casinos that we picked. Afterward, we’ll explain a little more about each one.
| Rank | Casino Name | Casino Rating | Customer support rating |
|---|---|---|---|
| 1. | BetMGM Casino | 95 | 90 |
| 2. | Caesars Casino | 95 | 90 |
| 3. | 888 Casino | 95 | 90 |
| 4. | DraftKings Casino | 93 | 85 |
| 5. | FanDuel Casino | 90 | 85 |
1. BetMGM Casino – 90
BetMGM is one of the most well-known and trusted casino brands in numerous states. BetMGM also operates several successful resorts around the US. Players will find access to 24/7 support through live chat, email, and phone options in some states.
2. Caesars Casino – 90
Caesars is another excellent choice for online casinos. It’s an established brand offering a great gaming experience. Although support isn’t offered 24/7, the hours are very reasonable. All three main support options are available. There’s also an excellent rewards program you can take advantage of.
3. 888 Casino – 90
888 Casino is famous for its no deposit bonus. Players can usually get a small amount of cash simply by signing up. 888 Casino also offers excellent support for players. You can use live chat, email, or call them directly. However, only registered users can access all the options.
4. DraftKings Casino – 85
DraftKings Casino was founded in 2012 and quickly gained an excellent reputation. Today, it’s present in many different states. DraftKings mainly offers live chat and email for support. While you can’t phone the casino directly, a callback service is provided.
5. FanDuel Casino – 85
FanDuel continues to be a top-rated casino in the USA. There’s much to enjoy, with plenty of high-quality slots and table games. FanDuel employs a professional staff and offers support by email and live chat.
Our Criteria for Rating a Casino’s Customer Support
How did we decide which online casinos offer the best casino customer support? There are a few criteria to consider, which you can see a list of below. Customer service agents must be knowledgeable, professional, patient, articulate, and helpful.
- Speed
- Availability
- Options of contacting casino customer support
- How many languages are they working with?
- How helpful and polite they are
Next, we’ll explain more of what we’re looking for in each factor.
Speed – How quickly do we get a reply?
Does customer support reply quickly (within minutes), or do you have to wait a long time to get through? The faster you hear from the support team, the sooner your question can be addressed.
Availability – When is customer service available?
Many casinos now offer 24/7 support, meaning that someone is available to help you out whenever you’re playing. We noticed that some casinos have working times specific to overseas time zones, making it very inconvenient for NJ players.
Options for contacting the casino
The three main ways you can contact a casino are by phone line, live chat, and email. It’s still somewhat rare to find a casino that offers all three, and some may only have email as a contact option (the slowest).
Several languages are supported.
English isn’t everyone’s first language, especially in a large and diverse country such as the USA. Casinos need to offer support in at least several different common languages.
How helpful is the staff?
Even if you can contact support quickly, it doesn’t matter much if they’re not particularly friendly or helpful. We consider how our questions are answered and whether it is professional and friendly.
Conclusion
Casino customer support is one of the most critical areas for the success of an online casino. A casino can build rapport with players, show them it cares, and help develop an excellent reputation through quick and courteous support.
Bonuses, great games, and other features can initially attract players to an online casino. However, it’s the excellent customer support that can make them stay. The more contact options a casino has available, the better.